Privacy policy

Papi Pet respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect
   We may collect the following types of information when you use our website or purchase our products:
   Personal Information: Name, email address, phone number, billing/shipping address, payment details.
   Account Information: Login details if you create an account with us.
   Transaction Information: Records of purchases, order history, payment confirmations.
   Technical Information: IP address, browser type, device details, cookies, and usage data.
   
2. How We Collect Information
   We collect personal information directly from you when you:
   Place an order on our website.
   Subscribe to our newsletter or marketing communications.
   Contact us by email, phone, or through forms on our website.
   Participate in promotions, surveys, or competitions.
   We may also collect information automatically through cookies, analytics tools, and third-party services.
   
   
3. How We Use Your Information
   We use your personal information to:
   Process and deliver your orders.
   Communicate with you regarding orders, updates, and customer support.
   Send marketing emails and newsletters (only if you have opted in).
   Improve our website, services, and customer experience.
   Comply with legal obligations and prevent fraud.
   
   
4. Disclosure of Your Information
   We may share your personal information with:
   Service providers (e.g., payment processors, couriers, IT support).
   Regulatory authorities if required by law.
   Third-party marketing tools (e.g., Mailchimp, Klaviyo) if you opt into marketing communications.
   We will never sell or rent your personal information to third parties.
   
   
5. Storage and Security
   We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure.
   Personal data is stored securely on protected servers.
   Payment information is processed securely through third-party providers (e.g., PayPal, Stripe, Shopify Payments). We do not store your credit card details.
   
   
6. Cookies and Tracking
   Our website uses cookies and similar technologies to:
   Enable website functionality.
   Analyse website traffic and improve performance.
   Provide personalised advertising (if applicable).
   You can disable cookies in your browser settings, but some features of our site may not function properly.
   
   
7. Access and Correction of Personal Information
   You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, out of date, or incomplete. Please contact us using the details below.
   
   
8. Marketing Communications
   You can opt out of receiving marketing emails at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
   
   
9. International Data Transfers
   If we store or process your personal information outside Australia, we ensure that appropriate safeguards are in place to protect your data in compliance with the APPs.
   
   
10. Children’s Privacy:
    Our website and products are intended for pet owners. We do not knowingly collect personal information from children under 16 years of age.
    
    
11. Changes to This Privacy Policy:
    We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
    
    
12. Contact Us:
    If you have questions, concerns, or complaints about this Privacy Policy or the way we handle your personal information, please contact us:
    Papi Pet Pty Ltd
    Email: admin@papipet.com.au
    Phone: 0452446559
    Address: 1/41 Mitchell Rd, Alexandria, NSW, 2015, AU